If you’re looking to build a chatbot for Facebook Messenger, there are some things to consider. One of the most important things to look for is whether or not it can hand-off conversations to live support agents.
Manychat is a chatbot platform that enables businesses to build bots for Facebook messenger. Its intuitive builder lets you quickly launch bots without coding.
1. Easy to use
Facebook Messenger is the world’s second most popular mobile messenger app with over 1.3 billion monthly active users worldwide. This makes it an excellent platform for launching bots that automate various tasks.
For example, a business can use Messenger bots to book sales appointments or track deliveries. They can also give product suggestions or provide customer service.
Smart businesses are using bots to automate sales and build customer loyalty. They can also help retarget customers and collect user data for future marketing.
Many bot builders have made it easy for small businesses and startups to create Facebook Messenger bots. Companies like MobileMonkey, ManyChat, and Sleekflow offer free or inexpensive tools for beginners, with paid plans for bigger, more enterprise-level customers.
They also have training, documentation, and guides to help you develop your chatbot. Some of these tools even let you create a bot with no coding skills.
Another great feature is the ability to bulk message your audience without the need for a human. This means you can spread your message to thousands of people at once with just a few clicks.
You can also send private messages to your subscribers and potential customers at any time of day. This is a great way to reach out to them at any point of the day or night, and you can customize your message to fit their specific needs.
A chatbot can be a valuable tool for any company. It’s a cost-effective way to automate and streamline your operations, and it can help you engage with customers on an individual basis. The most important thing is to remember that the bot must be trained well to answer your customers’ questions properly.
2. Has a good user interface
The user interface of the Messenger Bot App is very clean, and it’s easy to navigate. This is an important part of the user experience since chatbots are often used on mobile devices, and they need to be as simple and clear as possible for users to understand them and use them.
Using the app, you can create a custom chatbot that uses a drag-and-drop interface. You can build a chatbot for a variety of purposes, including booking appointments, capturing contact information, selling products, sharing coupons and building smooth relationships with customers. The app also includes industry-specific templates and integrations with Shopify, Coverterkit, Google Sheets, HubSpot and more.
Another good example is Bank of America’s Erica chatbot, which lets users check their accounts with text or voice commands and presents graphs and images to communicate financial data. The bot is easy to navigate, and it’s a great option for checking on your bank account without having to call or visit a branch.
Aside from that, it is important to remember that Facebook Messenger is mostly used on mobile devices, so your bot should be very clear and concise. Having a clear, well-thought-out interface can help your bot stand out from the competition.
One way to achieve this is to create a welcome message that explains what your bot does and asks your visitors how they’re doing. If you can, add a free gift to the message that visitors can claim if they continue chatting with your bot.
Anima is an interesting app that allows you to customize your chatbot’s personality. You can tell it five of your top hobbies or interests and it will steer the conversation to those topics if you run out of things to talk about. You can also change your Anima’s look, gender and relationship status.
3. Has a good response time
Why Messenger Bot App Has The Best chat bot
If you are looking to increase your business’s customer satisfaction, the Messenger Bot App is a great choice. The bot app enables you to automate customer service tasks by answering common questions and reducing the time it takes for customers to reach you.
Moreover, the bot can also help you gather customer data that will be useful in acquiring new clients. It can track customer location, type of device they use, and other information to improve your marketing strategy.
In addition, the bot can also be programmed to send out a customized message that will entice customers to make an order or purchase from your website. This can reduce drop-off rates and boost sales.
Another good reason to use a Facebook messenger chatbot is because it can provide a faster response than your traditional customer service team can. This is because customers expect a fast response to their questions, and this can affect their satisfaction with your brand.
You can even set up a response time limit for your bot to ensure that your customers don’t get frustrated with your speed of response. Ideally, you should aim for a response within an hour of the request to give your customers confidence that you are available to help them at all times.
This can improve your company’s image and create a positive impression on customers. Moreover, it can also save you money on expensive advertising.
A bot can answer many of the most commonly asked questions by customers, including checking account statuses, confirming payment, and submitting returns. It can also assist with scheduling appointments or tracking deliveries. This is a useful feature for any type of business that wants to automate their customer service department.
4. Has a good response rate
Messenger bot is the best chat bot for Facebook, which can instantly respond to any customer query and provide authentic replies in a single click. It has a good response rate, which is why it is a great tool to boost conversions and increase your brand awareness.
With over 1.3 billion users worldwide, messaging apps are becoming increasingly popular, and they’re becoming more convenient than ever for business owners to interact with their customers. The Facebook Messenger app has made this easier by allowing users to send and receive messages within the application.
While many businesses are using messenger bots to promote their services or products, some brands are still unsure how to use them effectively. But it isn’t impossible to get started with a bot if you have the right resources and know what you want to accomplish.
One of the first things to consider is what type of interaction you want your customers to have with your messenger bot. If you’re a B2C company, it might make sense to build a customer support bot that can answer general questions and help your customers through the purchase process.
Another great use case for a messenger bot is to encourage customers to opt-in to your content blasts. This is a great way to get more people to interact with your brand, and it will also allow you to collect data that can be used to improve your messaging strategy.
Facebook has recently launched a number of new tools for connecting with Messenger, including codes and shortlinks that can be easily embedded into your website or marketing materials. These tools are a game changer for businesses, and will help them connect with their target audience without any hassle.
5. Has a good customer service
Why Messenger Bot App Has The Best chat bot
Chatbots are the future of customer service, and they’re being used more than ever to handle repetitive queries. In fact, about 87% of customer questions can be resolved by a chatbot, making it the perfect way to streamline your support processes.
Many bots integrate with the apps and tools your business uses most frequently, which can greatly simplify the customer experience. For example, if your customers ask about the status of an order on Shopify, your bot can automatically check it for them. It can also direct them to your team to help with their query.
Using these features can take your customer service efforts to the next level, ensuring you’re always on top of things. And as more consumers are becoming accustomed to receiving instant responses, chatbots are a great way to improve your customer relationships and boost brand loyalty.
Another benefit of chatbots is that they can interact with your customers in a more natural manner, making them feel more comfortable. In addition, you can set up the bot to respond to their questions in a specific way and answer them more quickly.
Kuki is an extremely popular chatbot that offers emotional support and companionship. It’s available on several different platforms and can talk to you about any private topics, including illness and dating.
MedWhat, on the other hand, is a medical-focused bot that draws upon vast volumes of research and peer-reviewed science to provide quick answers to users’ health questions. The app is powered by an extensive network of physicians from all over the world, who review and respond to queries submitted to the bot.